Refund policy

RETURN AND REFUND POLICY

Each HEDA product is made to order. Because items are created specifically after an order is placed, we do not accept returns or exchanges for change of mind, buyer’s remorse, or incorrect size selection. Please review the product description and size guide carefully before ordering.

DAMAGES AND ORDER ISSUES

Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or you receive the wrong item, contact us at thehedashop@gmail.com within 30 days of delivery.

Please include your order number and clear photographs showing the item and the issue. We will review your request and, if approved, arrange a replacement or refund as appropriate.

Do not mail an item back without contacting us first. Returns sent without prior approval will not be accepted.

CANCELLATIONS AND CHANGES

Orders enter production shortly after they are placed. Once production has started, an order may not be canceled or changed. If you notice an error, contact us at thehedashop@gmail.com as soon as possible. We cannot guarantee that a change or cancellation will be possible.

INCORRECT ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If an order is returned or cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply to have the order resent.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or credit card provider to process and post the refund.

For questions about an order, contact us at thehedashop@gmail.com.