Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All HEDA products are made to order. Please allow approximately 2–5 business days for your order to be produced before it ships. Processing times may be longer during holidays, product launches, or periods of high order volume.

SHIPPING AND DELIVERY

Shipping time begins after production is complete. Estimated delivery times and shipping charges are displayed at checkout based on the destination and selected shipping method.

Delivery dates are estimates and are not guaranteed. HEDA is not responsible for carrier delays, severe weather, customs processing, or other circumstances outside our control.

TRACKING

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking information to update.

MULTIPLE PACKAGES

Some orders may arrive in separate packages if products are fulfilled from different facilities. If this happens, you may receive more than one tracking number.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at thehedashop@gmail.com.

We cannot guarantee that an address can be changed after an order enters production. Additional shipping charges may apply if an order must be resent because the address provided was incorrect or incomplete.

LOST OR DAMAGED ORDERS

If your package appears lost in transit or arrives damaged, contact us at thehedashop@gmail.com with your order number and any relevant photographs. We will review the issue and assist you with the next steps.